FAQ
Frequently Asked Questions
What does InfinityTechX Ltd provide?
InfinityTechX supplies commercial-grade interactive technology systems for hospitality, leisure and event venues.
Our systems are designed to improve guest engagement, strengthen venue experiences and create additional revenue opportunities.
Who are your systems designed for?
Our solutions are suitable for:
Wedding and event venues
Hotels and resorts
Boutique hospitality properties
Entertainment and gaming venues
Leisure venues
Hospitality groups and multi-site operators
We can recommend suitable systems based on your venue type, available space and intended use.
How long does delivery take?
Delivery times vary depending on the system, destination and availability.
Typical timelines are:
Production: 7–15 business days
Quality inspection: 1–3 business days
Packaging: 1–2 business days
Shipping: approximately 20–35 days depending on destination
Estimated timelines are provided before order confirmation and may vary depending on logistics, customs clearance and location.
Is installation complicated?
Most InfinityTechX systems are supplied for straightforward commercial setup.
We provide guidance covering:
Placement
Power requirements
Configuration
Initial setup
Basic operation
Remote assistance is also available where required.
Do you provide a warranty?
Yes.
InfinityTechX systems include a 2-year warranty covering eligible manufacturing defects and technical faults arising under normal use.
Warranty coverage does not normally apply to:
Accidental damage
Misuse or improper handling
Unauthorised modifications
Unauthorised repairs
Normal wear and tear
Incorrect electrical supply
Full warranty terms are available separately.
What happens if something goes wrong?
Contact InfinityTechX with details of the issue, including photographs or video where appropriate.
Our support process may include:
Remote troubleshooting
Setup or configuration guidance
Technical support
Replacement components
Spare parts
Where replacement parts are required under warranty, we will coordinate the appropriate solution based on the issue.
What if my system arrives damaged?
Inspect the shipment as soon as reasonably possible after delivery.
Any visible shipping damage should be reported to InfinityTechX within 24 hours of delivery.
Please provide clear photographs or video showing:
The external packaging
Any damaged packaging or crate
The affected equipment
The complete system where possible
We will review the evidence and coordinate the appropriate next steps with the relevant logistics or supply partner.
How do payments work?
Orders are secured by an initial deposit.
For most commercial orders:
50% deposit — confirms the order and begins production or allocation
50% remaining balance — payable before dispatch
Payment terms are confirmed on your quotation or invoice before the order is placed.
Deposits may be paid securely by Stripe invoice, with the remaining balance payable by bank transfer unless otherwise agreed.
Can I cancel an order?
Because our commercial systems may be produced, configured, allocated or prepared specifically for each order, cancellation rights may become limited once fulfilment has begun.
Cancellation requests must be submitted in writing.
Where production, sourcing, customisation or allocation has already started, some or all of the deposit may be non-refundable to reflect costs and commitments already incurred.
Any rights required by applicable law remain unaffected.
What is your returns policy?
Commercial systems that have been manufactured, configured, sourced or supplied specifically to order are not normally accepted for change-of-mind returns.
This does not affect any rights or remedies that may apply where goods are:
Faulty
Damaged
Incorrectly supplied
Materially different from the agreed specification
For complete terms, please refer to our Refund and Returns Policy.
Can I speak with someone before ordering?
Yes.
We can review your venue type, available space and objectives before recommending suitable systems or packages.
You can also send:
Venue photographs
Floor-plan dimensions
Available space measurements
Details of your current venue setup
Information about your intended use
Request a Complimentary Venue Review
Do you offer individual machines or complete venue packages?
Yes.
InfinityTechX supplies both individual commercial systems and multi-machine venue packages.
We can recommend suitable combinations based on:
Available space
Guest profile
Venue type
Intended use
Commercial objectives
Can systems be configured for different countries?
Yes.
Systems can be prepared according to the electrical requirements of the destination.
Configuration may include:
Voltage
Frequency
Plug type
Power requirements
Final electrical configuration is confirmed before production or dispatch.
Do you provide spare parts and technical support?
Yes.
InfinityTechX provides remote technical guidance and can arrange replacement components or spare parts where required.
Eligible warranty-related components are handled according to the terms of the system warranty.
Do you work with multi-location venue groups?
Yes.
For hospitality groups and multi-site operators, InfinityTechX can recommend systems for individual locations or develop a phased rollout across multiple venues.
This may include:
Multi-machine packages
Location-specific recommendations
Phased installations
Standardised equipment across several venues
Do you deliver internationally?
Yes.
InfinityTechX can coordinate delivery to:
United Kingdom
Europe
United States
United Arab Emirates
Selected international destinations
Availability and final delivery terms are confirmed during quotation or order processing.
Can you recommend the best placement for my system?
Yes.
InfinityTechX can provide guidance based on:
Available floor space
Guest flow
Visibility
Power access
Venue layout
Intended use
Venue photographs or floor-plan dimensions can be provided to help us assess suitable placement.
Can the machines be used for paid and free play?
Yes.
Depending on the system, venues may use different operating models including:
Pay-per-play
Token systems
Group booking add-ons
Premium package inclusion
Private-hire upgrades
Complimentary free play
The most suitable model depends on your venue type and commercial strategy.
Are the systems suitable for commercial use?
Yes.
InfinityTechX systems are selected for use within hospitality, leisure, entertainment and event environments.
Specific product specifications and operating requirements are available on the relevant product page or quotation.
Still Need Assistance?
Speak with InfinityTechX before ordering and we can help identify the most appropriate system for your venue.
Request a Venue Review
WhatsApp: +44 7564 655711
General Support: support@infinitytechx.com
Orders & Active Clients: orders@infinitytechx.com
Venue Projects & Commercial Sales: sales@infinitytechx.com
InfinityTechX Ltd
Interactive Technology Systems for Hospitality, Leisure & Event Venues
