Shipping & Delivery Policies
Shipping & Delivery
InfinityTechX Ltd coordinates secure delivery of commercial interactive systems to hospitality, leisure and event venues in the UK and selected international markets.
Our delivery process is structured around production, inspection, secure packaging and coordinated shipment to the customer’s specified location.
Estimated Fulfilment Timeframes
Typical order stages are:
Production: 7–15 business days
Quality inspection: 1–3 business days
Packaging & preparation: 1–2 business days
Shipping: approximately 20–35 days depending on destination and logistics method
These timeframes are estimates and may vary depending on product configuration, availability, freight schedules, customs clearance and destination.
Order & Dispatch Process
Once your required deposit has been received:
Your order enters production or allocation
The system undergoes quality inspection
Equipment is securely prepared and packaged
The remaining balance becomes payable before dispatch
Shipment is arranged to the confirmed delivery location
Tracking or logistics updates are provided where available
Delivery Destinations
InfinityTechX can coordinate delivery to:
United Kingdom
Europe
United States
United Arab Emirates
Selected international destinations
Availability and final delivery terms are confirmed during quotation or order processing.
Shipping & Logistics
Depending on the size of the system and destination, orders may be transported using commercial freight, specialist logistics providers or suitable courier services.
Where available, customers will receive shipment or logistics updates throughout the delivery process.
Large commercial systems may be supplied in protective crates or reinforced packaging rather than standard parcel packaging.
Packaging & Handling
All systems are securely prepared for transportation using packaging appropriate to the equipment.
This may include:
Protective wrapping
Reinforced cartons
Wooden export crates
Internal cushioning
Component protection
Customers should retain packaging until the system has been inspected following delivery.
Receiving Your Delivery
The customer is responsible for ensuring that the delivery location is suitable for receiving the equipment.
Before delivery, please consider:
Entrance and doorway dimensions
Lift access where applicable
Suitable unloading access
Available personnel
Equipment dimensions and weight
Clear access to the intended installation area
For larger systems, customers may need appropriate assistance or equipment to move the system safely into position.
Inspecting Your Shipment
Customers should inspect the packaging and equipment as soon as reasonably possible after delivery.
Check for:
Visible packaging damage
Crate damage
Impact marks
Broken components
Screen damage
Missing items
Important
Any visible shipping damage should be reported to InfinityTechX within 24 hours of delivery.
Please provide clear photographs or video showing:
The external packaging
Any damaged packaging or crate
The affected equipment
The complete system where possible
Prompt reporting allows us to investigate the issue with the relevant logistics provider.
Delivery Damage
If equipment arrives damaged, InfinityTechX will review the evidence and determine the appropriate next steps.
Depending on the nature of the issue, this may involve:
Technical assessment
Replacement components
spare parts
Repair guidance
Coordination with the relevant logistics or supply partner
Customs, Duties & International Charges
For international orders, import requirements vary by destination.
Unless specifically stated as included within your quotation, customers may be responsible for applicable:
Import duties
Customs charges
Local taxes
Clearance fees
Destination-specific charges
InfinityTechX will provide available shipping documentation required for the shipment.
Delivery Delays
Estimated delivery dates are not guaranteed.
Delays may occasionally occur due to circumstances outside our reasonable control, including:
Customs clearance
Carrier or freight disruption
Port congestion
Severe weather
Public holidays
Supplier delays
Government restrictions
Transport disruption
Where we receive significant information affecting an active shipment, we will communicate relevant updates to the customer.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information before dispatch.
Additional charges arising from incorrect addresses, failed delivery attempts, restricted access or changes requested after shipment may be passed to the customer where applicable.
International Power Configuration
Where required, system electrical configuration is confirmed according to the destination before production or dispatch.
This may include appropriate:
Voltage
Frequency
Plug configuration
Power requirements
Need an Order Update?
For production, dispatch or delivery enquiries:
Please include your business name and order or invoice reference where available.
InfinityTechX Ltd
Interactive Technology Systems for Hospitality, Leisure & Event Venues
